COVID-19 Updates

A Message From Your Community Manager
Re: Coronavirus (COVID-19)

Updated: March 26, 2020

As novel coronavirus (COVID-19) cases in the United States appear to be on the rise, we wanted to share an update on how this affects our communities. We want to ensure our commitment to resident safety and provide clarification on our processes during this challenging time.

We are OPEN
We are working within our offices during normal hours, and have elected to lock our front door. We apologize for this inconvenience, but we are doing our best to serve our residents while practicing “social distancing” in accordance with local government recommendations (and hope you are doing the same – we encourage residents to limit unnecessary face-to-face contact with other residents as well as our employees!). We want to be here for you, but want to keep our distance for your and our, and our community’s, best interests. The intent of “social distancing” is to “flatten the curve” and slow the impact of COVID-19. Please call or email your community manager or use the intercom, once available, to contact us. All community phone numbers are provided towards the bottom of this email.

If your telephone call is not returned within 1 hour, please call (630) 734-0300.

We are still leasing and selling
We are continuing to show homes, by virtual appointments only. Please call us to schedule a virtual appointment with our team to see our available homes for sale or lease. We are raising our already high standards to disinfect our community facilities and home inventory. Please call your community manager for any questions.

Payments
Please deposit all payments into the lock box. Deposits will be collected and posted each day. We will pay the 3% credit card fee until further notice if you prefer to pay by credit card via a credit to your rent account. We can guide you through an online or credit card payment by phone.

As a reminder, we offer an online payment portal. We strongly encourage our residents to take advantage of this easy and efficient method of payment. Please contact your property manager for information regarding registering for the online payment portal.

Maintenance
Our maintenance team is available in the community, but we request that you defer non-emergency calls (i.e. cosmetic repairs) whenever possible. You may see our maintenance team wearing gloves or masks if they need to enter your home for mutual benefit.

Community Sponsored Events
We are cancelling all community sponsored events, as well as closing our clubhouses, fitness centers and other indoor amenities to residents until further notice. We appreciate your patience regarding this decision as we do our best to maintain the health and safety of our residents and employees.

Taking Care of Yourself
If you feel ill or are developing any symptoms, please contact your county health provider (contact information is listed below for each of our communities). Please take care of yourselves in these challenging times. To the extent possible, minimize contact with others, wash your hands, especially after touching hard surfaces like gas-pumps, avoid touching high-touch surfaces in public places including elevator buttons, door handles and handrails. Use a tissue or your sleeve to cover your hand or finger if you must touch something. If you are sick, please stay home!

If you have the chance, check on a neighbor, by phone if possible. Please keep our office aware of any developments you learn of in our community.

Mini Hand Sanitizers
Unfortunately, due to the high demand of hand sanitizers, we were unable to obtain the mini-sized bottles to distribute to residents. We apologize for this inconvenience and we will update residents should they become available.

Centers for Disease Control and Prevention
For more information on the Coronavirus (COVID-19), please visit their website at www.cdc.gov.

If you feel ill or are developing any symptoms, please contact your health provider or your county health department. Contact information is provided below.

Please keep us posted of any changes in your health. We need to know ASAP if somehow, COVID-19 appears in any of our communities, so that we can help minimize the spread. We may not know if and when a community resident is infectious or tests positive for COVID-19, so please, please, act as if there is an infectious person in our community in an abundance of caution.

We appreciate your patience and cooperation. These conditions are obviously very fluid, and we’ll update these policies as developments require. We are in this together.

Sincerely,

Santefort Neighborhoods

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